Shipping & Returns

Shipping

We charge a flat rate of $11.50 per order for postage Australia-wide. 

Free postage for all Australian & New Zealand orders over $70.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

Please note, some of our items are made to order. We take about 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (Phone cases etc.) products. Shipping times are added on top of that, which can take 2-20 business days. We do try our best to avoid lengthy shipping times however appreciate your patience!

Returns

Fit Style is here to spoil you. We hope you love your purchase, but we understand that mistakes happen when you can’t try the garments on before buying. If you are not happy with your purchase, we accept returns for store credit only.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.

Return Requirements:

  • Merchandise must be returned within 21 daysof the customer receiving the order.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any hangtags, attached.
  • Any products marked ‘SALE‘ cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Due to hygiene concerns the following cannot be returned: swimwear, intimates, stockings, hair accessories, hats, earrings, cosmetic/beauty products including self-tanners.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

Afterpay Returns

If you wish to return something you purchased using AfterPay, the process is the same. Unless the item is faulty, you will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Processing Returns

We aim to process returns within 7 business days of receiving them in our Sydney warehouse, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience. If you’re concerned that your return has been delivered but not processed in a timely fashion, please contact info@fitstyle.com.au

Store Credit

  • Store credit can only be used at fitstyle.com.au
  • Store credit cannot be transferred to another person or account.
  • Please treat store credit like cash.
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
  • Store credit never expires.
  • Store credit is provided in the currency in which you paid.
  • Your use of store credit constitutes your agreement to our Terms & Conditions.
  • You can view your store credit balance by logging into your Fit Style account.

Faulty Items

The Fit Style team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at info@fitstyle.com.au as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.


 

PLEASE NOTE: No exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue a store credit. We strongly suggest you send your returns using a traceable method.

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